Complaints Policy

Hadaly Group LLC
Effective Date: September 1, 2025
Last Updated: September 29, 2025

1. Purpose

Hadaly Group LLC ("we," "our," or "Flirtive.ai") is committed to providing a safe, transparent, and responsive experience for every user. This Complaints Policy explains how you can raise concerns about our service, content, or community interactions and how we will respond.

2. Scope

This policy applies to:

• Platform performance or technical issues
• Billing, subscriptions, or payment disputes
• Content concerns, including inappropriate material or copyright issues
• User behavior, harassment, or terms-of-service violations
• Privacy and data-protection complaints

3. How to Submit a Complaint

You may submit a complaint through any of the following channels:

• Email: support@flirtive.ai
• In-App Support:Use the "Help" or "Report a Problem" feature inside your account dashboard.
• Mail: Hadaly Group LLC, 2942 N. 24th Street, Ste 115 #541878, Phoenix, AZ 85016

To help us respond promptly, please include:

• Your full name and account email
• A clear description of the issue
• Relevant screenshots, links, or transaction IDs
• The date and time the issue occurred

4. How We Handle Complaints

• Acknowledgement: We aim to confirm receipt of your complaint within 2 business days.
• Investigation: We will review your complaint and may request additional information.
• Resolution: Our goal is to resolve complaints within 5 business days, depending on complexity.
• Outcome: You will receive a written response (via email or in-app message) with the outcome and any actions taken.

5. Escalation

If you believe your complaint was not handled properly, you may request an internal review by writing to compliance@flirtive.ai with the subject line "Escalation Request." We will assign a senior manager to reassess your case and respond within 5 business days.

6. Jurisdiction-Specific Rights & Regulations

United States (including California & Florida)

This policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles. If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to access or delete your personal data and the right to non-discrimination when exercising these rights. If your concern relates to a privacy violation, you may also contact the California Privacy Protection Agency (CPPA) or the Florida Attorney General's Office.

European Union / United Kingdom

If you are located in the EU or UK, this policy complies with the General Data Protection Regulation (GDPR) and the UK GDPR. You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully or without consent. We will respond to data-related complaints within the GDPR-required 30-day timeframe unless extended for complex cases (with prior notice to you).

Other Regions

Users outside the U.S. or EU may have additional consumer rights under their local laws. We will review and honor all valid requests in accordance with applicable jurisdictional requirements.

7. Privacy & Data Handling

All complaint-related information is treated in accordance with our Privacy Policy and applicable data-protection regulations. We will only use your personal data to investigate and resolve your complaint.

8. Contact

For any questions about this policy or to lodge a complaint, please contact:

Hadaly Group LLC — Complaints Team
Email: support@flirtive.ai
2942 N. 24th Street, Ste 115 #541878
Phoenix, AZ 85016
Governing Law: State of Florida, United States