Refund Policy

Hadaly Group LLC (Flirtive.ai)
Effective Date: September 1, 2025
Last Updated: December 19, 2025

1. Overview

Hadaly Group LLC ("Company," "we," "us," or "Flirtive.ai") offers digital subscription services and virtual content. Due to the nature of digital services, all sales are generally final. However, we provide limited refund options as outlined below to ensure fairness and compliance with applicable consumer protection laws and payment-processor requirements.

2. Subscriptions

Initial Subscription Purchases

New subscription purchases may be eligible for a refund within three (3) days of the initial transaction only if:

• The request is submitted through our official support channels, and
• The account shows minimal usage of the service.

After the 3-day period, subscription fees are non-refundable.

Subscription Renewals

Subscription renewals (monthly or recurring charges) are non-refundable once processed. Users are responsible for managing and canceling subscriptions prior to renewal dates.

3. In-App Purchases, Tokens & Virtual Content

All in-app purchases, tokens, credits, virtual goods, and digital upgrades are non-refundable. Once delivered or made available to an account, these items are considered consumed digital goods.

4. Exceptional Circumstances

Refunds may be considered at our sole discretion in cases involving:

• Duplicate charges
• Technical errors preventing access to the service
• Unauthorized transactions (subject to verification)

Refunds will not be granted for:

• Dissatisfaction with AI responses or companion personalities
• Accidental purchases
• Failure to cancel a subscription on time
• Changes in personal circumstances
• Violations of our Terms of Service or Acceptable Use Policy

5. Chargebacks & Dispute Prevention

We encourage users to contact us before initiating a chargeback with their bank or card issuer. Initiating a chargeback without first contacting customer support may result in:

• Immediate account suspension or termination
• Loss of access to purchased content
• Permanent restriction from future use of the platform

Our refund policy is designed to reduce disputes and provide timely resolutions without involving financial institutions.

6. How to Request a Refund

Refund requests must be submitted via:

• Email: support@flirtive.ai

Include the account email, transaction ID, and reason for the request. We aim to review all refund requests within 3–5 business days.

7. Processing Time

If approved, refunds are processed back to the original payment method and may take 5–10 business days to appear, depending on the payment provider and issuing bank.

8. Jurisdictional Rights

Nothing in this policy limits any mandatory consumer rights provided under applicable local, state, or international laws. Where required by law, refunds will be issued in accordance with those legal obligations.

9. Policy Enforcement

Hadaly Group LLC reserves the right to:

• Deny refunds that fall outside this policy
• Limit refund eligibility for accounts with repeated refund requests
• Modify this policy at any time with notice posted on the website

10. Contact Information

For refund questions or billing concerns, contact:

Hadaly Group LLC — Customer Support Team
Email: support@flirtive.ai